haya9 Terms & Conditions

In this document, "Platform" refers to the haya9 website and all services under it. "User", "you" or "member" refers to any person registered on the platform. "We", "Company" or "haya9" refers to the organization operating this platform.

haya9 is an online gaming and entertainment platform for sports enthusiasts in Bangladesh. We provide services in Bengali and process transactions through Bangladeshi payment methods. These terms and conditions are written in Bengali, and the Bengali version shall be considered authoritative in all cases.

2.1 Age Requirement

You must be at least 21 years old to use the haya9 platform. It is strictly prohibited for anyone under 21 to create an account. We may at any time request an identity document or other proof to verify age. If false information is provided to conceal age, the account will be immediately suspended or terminated and related deposited funds may be forfeited.

2.2 One Account Policy

Only one account per person is permitted. If the same person operates multiple accounts, both accounts will be permanently closed and any associated bonuses and winnings will be forfeited.

2.3 Accuracy of Registration Details

All information provided when creating an account — name, date of birth, address, and contact details — must be completely accurate and up to date. If any information changes, you must notify the support team immediately.

3.1 Deposits

The minimum deposit amount at haya9 is ৳500. Our accepted payment methods are as follows:

• bKash — Direct mobile banking
• Nagad — Direct mobile banking
• Rocket — Dutch-Bangla mobile banking
• Bank Transfer — Major scheduled banks including Islami Bank, BRAC Bank, and Dutch-Bangla Bank

Deposits may only be sent from a payment account or bank registered in your name. Deposits through third parties are prohibited.

3.2 Withdrawals

The minimum withdrawal amount is ৳1,000. Withdrawal requests are generally processed within 15 minutes to 2 hours. Withdrawal funds will be returned to the same payment method used to make the deposit.

3.3 Transaction Security

haya9 uses SSL encryption technology to keep all financial transactions secure. In the case of any unusual transaction, we will verify the account to ensure security.

4.1 Welcome Bonus

New members will receive a 150% bonus on their first deposit, up to a maximum of ৳5,000. For example: a deposit of ৳1,000 will add ৳1,500 in bonus, making the total balance ৳2,500. Likewise, a deposit of ৳8,000 or more will earn the maximum bonus of ৳5,000, making the total balance ৳13,000.

4.2 Wagering Requirements

The wagering requirement for the welcome bonus is 10x (on the bonus amount only, not on the deposit). Example: ৳1,500 bonus × 10 = ৳15,000 in wagers must be completed before winnings earned from the bonus can be withdrawn.

4.3 General Bonus Terms

• Each bonus offer has its own validity period and conditions.
• A bonus will only be given to one account, on one device, and at one IP address.
• haya9 reserves the right to cancel any bonus if evidence of bonus abuse or manipulation is found.
• Bonuses cannot be combined with other promotions unless explicitly stated.

5.1 Fair Play Policy

haya9 is committed to a fully fair play policy. Our games are operated by verified technology and results are determined through Random Number Generator (RNG) technology.

5.2 Prohibited Activities

The following activities are strictly prohibited and will result in the permanent closure of the account:

• Attempting to influence game outcomes using any software or bot
• Money laundering or transactions involving illegal funds
• Operating an account using another person's identity
• Attempting to hack or gain unauthorized access to the platform's systems
• Abusing or manipulating the bonus system
• Operating multiple accounts
• Playing through illegal collusion with other users

The haya9 VIP program has three tiers. Members are promoted to higher tiers based on the volume and consistency of their play:

• Bronze — Weekly cashback up to 0.4%
• Silver — Weekly cashback up to 0.8%
• Gold — Weekly cashback up to 1.2%

VIP benefits apply only to active accounts with up-to-date information. haya9 reserves the right to change the terms of the VIP program at any time.

haya9 gives the highest priority to the protection of your personal information. We use SSL encryption technology to keep all your data secure. Full details on how data is collected, stored, and used can be found on our Privacy Policy page.

It is your responsibility to keep your account login details confidential. You should not allow anyone else to access your account. If you suspect unauthorized access to your account, notify our support team immediately.

haya9 places the highest importance on responsible gaming. We believe that gaming should be for entertainment — not as a sole means of earning money. If you feel your gaming habits are getting out of control, you will find detailed support information on our Responsible Gaming page.

Our platform provides the following tools:

• Temporary or permanent Self-Exclusion
• Setting daily, weekly, or monthly deposit limits
• Setting session time limits
• Reality check reminders

Contact the support team to request self-exclusion. Once self-exclusion is in effect, it cannot be reversed before the designated period ends.

9.1 Closure by haya9

haya9 may suspend or permanently close an account in the following circumstances:

• Violation of these terms and conditions
• Fraudulent or deceptive activity
• False or incomplete identity information
• Account use by a minor
• Account inactive for an extended period

9.2 Closure at User Request

You may request the closure of your account at any time through the support team. Any withdrawable balance remaining in the account will be returned to you before the account is closed.

haya9 is not liable for any loss caused by technical issues, server outages, or third-party service failures. However, in such situations we will make every effort to assist affected users.

haya9 is not obligated to pay any amount incorrectly displayed due to a technical error. In such cases, the company has the right to cancel the relevant transaction.

In the event of any dispute or complaint, please contact our support team first. We provide assistance in Bengali and English via 24/7 live chat and email. Support email: [email protected]

When submitting a complaint, please provide the following information:

• Account username or registered email
• Detailed description of the issue
• Relevant date and time (per BST)
• Applicable screenshots or other evidence

We take every complaint seriously and will try to resolve it as quickly as possible.

haya9 reserves the right to change these terms and conditions at any time. For significant changes, we will notify you via the platform or by email. Continuing to use the platform after changes are made will be considered acceptance of the new terms.

It is therefore recommended that you check this page regularly. The "Last Updated" date will always be shown at the top of the page.

The applicable law and jurisdiction for these terms and conditions and any matters related to the haya9 platform shall be determined under this agreement. If a dispute must be resolved in court, both parties will first attempt to resolve it amicably.