haya9's Privacy Policy

Last Updated: January 2026

haya9 is a safe and reliable online gaming platform for gaming enthusiasts in Bangladesh. Keeping the personal information you provide while using our services secure is our primary responsibility. In this privacy policy, we explain in detail what types of information we collect, how it is used, and what steps we take to protect your data.

By using this website (haya9.bar), you are considered to have accepted the terms of this privacy policy. Our services are available only to those aged 21 and above.

1 What Information We Collect

haya9 collects various types of information to provide services to its users. The information is listed below:

1.1 Information Provided Directly

When you create an account or use our services on the platform, you are required to provide the following information:

• Full name (as per national ID card)
• Email address
• Mobile number
• Date of birth (for age verification)
• Payment information (bKash, Nagad, Rocket, or bank account number)
• Login credentials (username and password — passwords are stored in encrypted form)

1.2 Automatically Collected Information

When you visit our website, the following information may be collected automatically:

• IP address and device type
• Browser type and operating system
• Activity logs and session data on the platform
• Information obtained from cookies and similar tracking technologies
• Preferred language and general location information

1.3 Identity Verification Information

To maintain a secure platform and prevent fraud, we may in certain cases request additional identity verification information, such as a copy of a national ID card or passport. This information is used solely for verification purposes and is stored securely.

2 Purpose of Using Information

haya9 uses the collected information for the following purposes:

1. Account Management: To create, manage, and keep your account secure.
2. Transaction Processing: To complete deposit and withdrawal processes via bKash, Nagad, Rocket, or bank transfer.
3. Customer Support: To resolve your issues through our 24/7 live chat and email support team.
4. Security and Fraud Prevention: To detect and prevent unauthorized activity, fraud, and misuse.
5. Age Verification: To ensure that only users aged 21 and above are using the services.
6. Service Improvement: For analytical purposes to improve the platform's performance and user experience.
7. Legal Compliance: To comply with applicable laws and regulations.

3 Information Sharing Policy

We generally do not share your information with third parties. However, information sharing may be necessary in the following limited circumstances:

3.1 Service Provider Partners

Limited necessary information may be shared with technology and service providers that assist in operating our platform (such as payment gateways and cybersecurity firms). These partners are bound to comply with the terms of our privacy policy.

3.2 Legal Obligations

We may be required to provide information to authorities to comply with a court order, lawful investigation, or applicable legal requirements.

3.3 Business Changes

In the event of a company merger, acquisition, or asset transfer, your information may be transferred. You will be notified in advance in such cases.

4 Cookie Policy

haya9 uses cookies and similar technologies. Cookies are small data files stored on your device that help us improve the quality of our services.

4.1 Cookies We Use

• Essential Cookies: Necessary to ensure the core functionality of the service.
• Functional Cookies: Help remember your preferences and settings.
• Analytical Cookies: Used to analyze website usage and improve service quality.
• Security Cookies: Used to detect fraudulent activity and protect your account.

You can control or disable cookies from your browser settings. Please note that disabling certain cookies may cause some features of the website to not work properly.

5 Data Security Measures

haya9 follows industry-leading standards to protect your information. Our security measures include:

• SSL/TLS Encryption: All data transmitted on the website flows through encrypted connections.
• Password Hashing: Your password is never stored directly — advanced hashing algorithms are used.
• Access Control: Only authorized staff have access to limited data on a need-to-know basis.
• Regular Security Audits: Our systems undergo regular security testing.
• Data Backup: Regular backups are taken to protect against data loss.
• Firewall Protection: Advanced firewalls are used to prevent unauthorized network access.

Even so, no one can guarantee 100% security on the internet. We always take the utmost precautions, but you also have a responsibility to keep your account secure — use a strong password and do not share your login details with anyone.

6 Data Retention Period

We retain your information for as long as it is necessary to provide services or to meet legal obligations. Details:

• Active Accounts: Information is retained for as long as the account remains active.
• Closed Accounts: Transaction records are kept for a defined period after account closure for legal purposes.
• Legal Claims: Relevant information is retained during any dispute or legal proceeding.

After the defined period, your information is securely deleted or anonymized.

7 Your Rights

As a haya9 user, you have the following rights over your personal information:

7.1 Right to Access Information

You may request to view what information we hold about you. We will provide that information to you within a reasonable time.

7.2 Right to Correct Information

If any of your information is incorrect or incomplete, you may request that it be corrected. This can be done through account settings or via the support team.

7.3 Right to Delete Information

In certain circumstances, you may request that your personal information be deleted. However, we may be required to retain some information due to legal obligations.

7.4 Right to Object to Processing

You may object to the use of your information for specific purposes, particularly for marketing communications.

7.5 Right to Data Portability

You may request to receive the information you have provided in a structured and commonly used format.

To exercise any of the above rights, please contact our support team.

8 Privacy of Minors

haya9 services are intended solely for individuals aged 21 and above. We do not knowingly collect information from minors. If we become aware that information from a minor has been collected, it will be deleted immediately and the associated account will be closed.

If you believe a minor is using our platform, please contact us.

9 Third-Party Links

Our platform may occasionally contain references to third-party websites. These external sites have their own privacy policies and are not under haya9's control. We recommend reading the privacy policy of any third-party site you visit.

10 Changes to This Policy

haya9 reserves the right to update this privacy policy as needed. If any significant changes are made, we will notify you in the following ways:

• Via a notice or banner on the website
• By sending a notification to your registered email address
• By requesting a policy review when you log in

Continued use of the service after any changes will be considered acceptance of the updated policy. The "Last Updated" date at the top of this page always indicates the most recent version of our policy.

11 Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please contact our dedicated support team. We provide assistance in both Bengali and English.