haya9 Responsible Gaming —
Keep the fun within safe limits
haya9 believes gaming should be an enjoyable form of entertainment — never a source of stress. Our responsible gaming policy keeps you protected and informed.
Only
For players aged 21
and above
Our commitment to players
haya9 always places the protection of its players as the top priority. We believe online gaming should be an entertaining experience where the player makes their own decisions. However, sometimes the urge to play can go beyond control — and in those moments, we want to be there for you.
Our platform follows SSL encryption and fair play policies. We provide multiple safety tools to ensure you stay safe and aware during every gaming session.
- Opening an account for anyone under 21 is strictly prohibited
- Option to take a time-out for a set period or a long-term self-exclusion
- Ability to set daily, weekly, and monthly deposit limits
- 24/7 support team ready to help in both Bengali and English
- Ability to review your own gaming history and spending
Signs of problematic gaming
- Feeling the urge to bet more to recover losses
- Spending beyond your budget and taking on debt
- Prioritising gaming over family, friends, or work
- Feeling uneasy or anxious when unable to stop gaming
- Hiding or lying to loved ones about your gaming
- Neglecting sleep, eating, or daily responsibilities
Keep in mind
Gaming is for entertainment, not a source of income. Before each session, ask yourself:
- Am I playing within my means?
- Am I making decisions with a clear head?
- Can I stop right now if I want to?
Safety tools for you
haya9 gives you a number of effective tools to keep your gaming in check — all completely free to use.
Set deposit limits
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once a limit is set, it takes effect immediately. A request to increase a limit applies after a 7-day delay, but lowering it takes effect right away.
Bet amount limit
Set an upper limit on the total amount you bet over a given period. This prevents impulsive large bets and helps you stay within your budget at all times.
Loss limit
Decide in advance the maximum amount you are willing to lose in a given period. Once that limit is reached, it will no longer be possible to continue playing. This is the most effective safeguard for your budget.
Time-out (break)
Take a break lasting from a few hours up to 30 days. During a time-out, logging in to your account or playing any game will be completely suspended. Stepping back helps keep your mind fresh.
Self-Exclusion
Activate a long-term self-exclusion lasting from 6 months up to 5 years. During this time your account will be completely closed and no promotional communications will be sent. It cannot be cancelled before the period ends.
Reality-check reminders
A pop-up appears every 30, 60, or 90 minutes to let you know how long you have been playing. This makes it easier to decide to stop in the moment. It is very effective for managing the length of a gaming session.
21+ age verification is mandatory
To open an account and play any game at haya9, you must be at least 21 years old. We verify age at registration and may request additional ID when necessary.
If there are underage members in your household, please make sure they do not have access to your haya9 account or device. Use a strong password on your account and always log out after use.
You may also use parental control software on your browser or device, which helps prevent children from accessing gaming sites.
Identity verification
You must prove your age with a valid national ID card or passport at registration. Withdrawal is not possible without age verification.
Account security
Use two-factor authentication and a strong password. Never share your password with anyone.
Device lock
Use a screen lock on your phone or tablet. Always close the app or browser after a gaming session.
Inform your family
Have an open conversation with family members about gaming. Their awareness helps keep you responsible.
How to set limits
Setting safety limits on your haya9 account is straightforward. Follow the steps below.
Log in to your account
Go to the haya9 login page and sign in with your username and password. Log in from a secure internet connection.
Go to account settings
Click your profile icon in the top right corner and select the "Responsible Gaming" option.
Choose the type of limit
Deposit limit, bet limit, loss limit, or time-out — select one or more limits based on your needs.
Enter the amount and confirm
Enter the amount or duration and click the "Confirm" button. You will receive an email confirming that the limit is in effect.
If you have trouble setting a limit, contact us directly via live chat. Our team is ready to help you 24/7.
Healthy gaming practices
Responsible gaming is not just about setting limits — it is a mindset. Following these simple rules will keep gaming enjoyable at all times:
- Set a budget before you start gaming and stick to it strictly
- Never bet more in an attempt to recover money you have lost
- Avoid gaming when you are intoxicated, tired, or under emotional stress
- Take at least a 15-minute break every hour
- Do not let gaming replace your social life, family, or work
- Even when on a winning streak, stay within your budget limit
- Do not keep bill money or emergency funds in your gaming account
Do not hesitate to ask for help
If you feel that gaming is going beyond your control, please seek help right away. This is not a sign of weakness — it is a brave and wise step.
haya9 support team
Our 24/7 live chat support team is ready to help in both Bengali and English. If you are experiencing gaming problems, they will assist you with setting account limits or self-exclusion.
Email: [email protected]
Gaming addiction is a health matter. Talk to your family, a trusted friend, or a mental health professional. You are not alone.
Questions about responsible gaming
Play safely, stay happy
Enjoy haya9's wide game collection — responsibly. Casino, cricket, slots, or fishing — all in one place.